What is Unified Communications?
We define Unified Communications as:
Communications integrated to optimize business processes.
In other words, UC is the use of software, hardware and network technology along with the appropriate training and procedures to help an enterprise improve results.
Focused UC strategies can help you improve customer experience, differentiate your enterprise value proposition, and control resources such as time, payroll, assets and expenses. For each of these goals, there is a viable enterprise strategy.
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Upcoming UC Events |
Recent UC Articles
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Don Van Doren and
Marty Parker have
announced the formation
of a new consulting
company.
UniComm Consulting is
a partner company of
Vanguard that focuses on
unified communications
solutions for enterprise
clients.
Visit
UniComm Consulting
today to learn more. |
Develop Your UC Plans Now!
The next 5 years will be the most disruptive years in Enterprise communication
since deregulation! It is critical and urgent that you review and
update your enterprise’s communication strategy in order to deal with these
changes.
Here's what we can already see happening:
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User communication is moving to software that is based on Instant Messaging and
directories, not on phones and PBXs.
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Instant Messaging clients will be able to jump directly into a phone call,
conference call or data sharing session.
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This communication software will work on both the desktop PC, and the portable
wireless data devices, whether a portable PC or some version of cell phone.
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The new software clients will have full access to voice mail and e-mail.
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Many jobs will be organized around software “portals” that will provide all the
information and tools needed for the job.
Without an update, there is a significant risk to your business of:
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Wasted or stranded investments, since many current products just won’t work in
the new model.
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Upset users who won’t be able to communicate in the ways they need to be
successful with customers and against competition.
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Choosing the wrong suppliers or support organizations, adding costs and
time-consuming delays to your projects.
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Career impacts and derailments, since the new options require many new skills.
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Loss of productivity and profits if you miss the cost efficiencies of the new
communication tools.
Vanguard Communications has an effective process to help you update your
strategic plan. We will work with you to identify the top job categories in
your company and to define the communication processes and tools needed in
those jobs. We will back this up with a review of the trends and emerging
technologies that are key to your Enterprise, your people and your processes.
With this information, we will work with you to select the best strategic
options.
Contact us
now to discuss an update to your Enterprise’s communication strategy. It will
pay off many times over for your enterprise, your users, your customers, and
you and your team.
Insight
on
Unified
Communications
is
also
available
on
the
following
blogs:
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