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Vanguard is an independent consulting company founded in 1980. We specialize in effective business
solutions for improved customer interaction, including contact centers and self
service, and for internal collaboration among field staff and knowledge
workers. We help clients both with traditional systems and processes and with
innovative approaches, such as recent developments in converged and unified
communications.
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 |
 "Unified Communications Deployment Models"
by Don Van Doren in the
March/April 2008
edition of
VON Magazine
"Unified Communications in 2008"
in the January 2008 edition of
UC eWeekly
"Unified
Communications Terminology Wars"
by Don Van Doren in the December
2007
edition of
VON Magazine
"Will
Contact Centers Take the Plunge
into Unified Communications?"
by Don Van Doren in the November
2007
edition of
VON Magazine
>>
Read more
articles
|
Vanguard
President,
Don Van
Doren,
discusses
key
issues
affecting
contact
centers
today in
this 3
minute
interview
with
SkyRadio. 
