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Vanguard is an independent consulting company founded in 1980. We specialize in effective business solutions for improved customer interaction, including contact centers and self service, and for internal collaboration among field staff and knowledge workers. We help clients both with traditional systems and processes and with innovative approaches, such as recent developments in converged and unified communications.

 

 


 
Visit our new Unified Communications page
 

Vanguard President, Don Van Doren, discusses key issues affecting contact centers today in this 3 minute interview with SkyRadio.  Listen now.

 

July 21, Online
"Under the Hood: Powering an Exceptional Caller Experience"

 

"What’s Behind a Great Self Service Customer Experience: Getting the Basics Right" by Elaine Cascio in the July 2011 issue of Speech Strategy News

August 8, New York
SpeechTEK 2011
"Creating Positive Multichannel Experiences"
 

  "Are You Using Data to Create Great Customer Advocates?" by Elaine Cascio in the April 2011 issue of Internet Telephony Magazine

August 12, Online
"Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset"

>>More Speaking Engagements

  "Building a Better IVR, an April 2011 article by Elaine Cacsio on ICMI Call Center Insight

>>More Articles

 

Vanguard Communications Corp., 45 South Park Place #210, Morristown, NJ 07960 USA
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